Privacy Policy

1. Who We Are

Creating Health & Wellness is a functional medicine practice located at 1501 US HWY 19 S, Suite J, Leesburg, GA 31763. Our practice is led by Barrett Chaffin, Nurse Practitioner, with nutrition and lifestyle services provided by Meg Chaffin, Registered Dietitian. We provide root-cause healthcare focused on metabolic health, hormone balance, and gut health.

For questions about this policy, you may contact us at:

• Phone: (229) 592-3800
• Email: creatinghealthandwellness25@gmail.com

2. Information We Collect

We may collect the following categories of information through our website and communications:

Information You Provide to Us:

• Your name, email address, phone number, and any message content when you reach out via our contact form or email.
• Health-related information you voluntarily share when requesting an appointment or consultation.

Information Collected Automatically:

• Browser type, device type, operating system, and IP address.
• Pages visited, time spent on the site, and referring URLs, collected via cookies and analytics tools.
• Google Analytics data, which may include general geographic location and session behavior. This data is aggregated and not linked to your identity.

3. How We Use Your Information

We use the information we collect to:

• Respond to appointment requests, inquiries, and communications.
• Improve the experience and performance of our website.
• Understand how visitors engage with our content to better serve our patients.
• Comply with applicable healthcare laws and regulations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. HIPAA & Protected Health Information

As a healthcare practice, Creating Health & Wellness is committed to maintaining the privacy of your Protected Health Information (PHI) as required by the Health Insurance Portability and Accountability Act (HIPAA).

To request a copy of our Notice of Privacy Practices, contact us at creatinghealthandwellness25@gmail.com or call (229) 592-3800.

5. Cookies & Analytics

Our website uses cookies — small text files stored on your device — to enhance your browsing experience and gather anonymous usage data. Specifically, we use:

• Google Analytics — to understand how visitors find and navigate our website. Google Analytics collects anonymized data such as session duration, pages visited, and general location. This data does not identify you personally. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
• Essential cookies — required for basic website functionality.

You may disable cookies through your browser settings, though this may affect some website features.

6. Third-Party Links & Services

Our website may contain links to third-party platforms, including social media profiles (such as Instagram @creatinghwalbany) and scheduling or health-related tools. We are not responsible for the privacy practices of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect the information we collect from unauthorized access, disclosure, or misuse. However, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of information transmitted through our website.

If you believe your information has been compromised, please contact us immediately at creatinghealthandwellness25@gmail.com.

8. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• The right to access information we hold about you.
• The right to correct inaccurate information.
• The right to request deletion of your information, subject to our legal obligations.
• The right to opt out of non-essential data collection (e.g., analytics cookies).

As a patient, your rights under HIPAA are broader and are outlined in our Notice of Privacy Practices. To exercise any of these rights, please contact us using the information below.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can promptly remove it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.